Privacy Policy
Effective Date: 2023-12-01
1. Introduction
Welcome to RITCO ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or our practices regarding your personal information, please contact us at info@ritco.rw.
2. Information We Collect
We collect personal information that you voluntarily provide when using the RITCO Mobile App, including:
- Personal Information Provided by You: Name, email address, phone number, and other contact information.
- Location Data: Information about your location to provide location-based services.
- Payment Information: If you make purchases through the app, we may collect payment details such as your payment method and transaction information.
- Device Information: Information about the device you use to access the app, such as hardware model, operating system, and IP address.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Account Management: To create and manage your account within the app.
- Service Delivery: To provide and improve our services, including processing payments and delivering tickets or other services you request.
- Location-Based Services: To offer services based on your current location, such as nearby bus stops or routes.
- Customer Support: To provide customer support and respond to inquiries.
- Marketing Communications: To send you promotional messages and updates about our services, with your consent.
- Legal Compliance: To comply with legal obligations and enforce our terms and policies.
4. Sharing Your Information
We may share your personal information with third parties in the following cases:
- Service Providers: We may share your information with third-party vendors who assist us in providing our services, such as payment processors and IT service providers.
- Legal Requirements: We may disclose your information if required by law, such as in response to a court order or government request.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Security of Your Information
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. However, no method of transmission over the internet or electronic storage is completely secure.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. To exercise these rights, please contact us at info@ritco.rw.
7. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, you may contact our Data Protection Officer (DPO) by email at info@ritco.rw, or by post at: